Items are eligible for return for a full refund within 7 days from the date that the item was delivered to you. The cost of return shipping is your responsibility. For all returns, please email us for instructions at: customercare@ballyheather.com.

Return shipping fees are the responsibility of the customer unless the item you received was incorrect or damaged. If you receive an incorrect or damaged item, please email a photo of the item you received to: customercare@ballyheather.com and briefly describe the issue. We will try our best to work towards a satisfactory solution. 

Yes. Please email customercare@ballyheather.com with the details of your order and which item you would like to exchange for another item.